Total Quality Management (TQM)

Total Quality Management (TQM)

Businesses that want to grow in size and market share need a quality management system to remain economically relevant in the future. PolyNew Training Services  will help you solve the following; product stagnation due to lack of continuous improvement processes, decreased productivity and increased skilled staff losses due to workforce becoming disengaged, losing customers due to poor client satisfaction programs, lack of business growth due to lack of document control measures and lack of access to top-tier clientele due to not having a formalised quality management system. All these are based on the idea that all “employees continuously improve their ability to provide on-demand products and services that customers will find of particular value.

Learning Objectives: 
  • Problem solving
  • Applying quality tools
  • Selecting quality models and systems
  • Using Lean and Six Sigma applications
  • Change management
  • Understanding ISO systems
  • Applying benchmarking
Who should attend?: 

This module is specifically designed for individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as  improving organizational performance.

Modes of delivery: 

The module shall be delivered by way of:

  • Lectures
  • Demonstrations
  • Video
  • Group presentations
  • Case studies
  • Assignments & Tests