Telephone Etiquette & Frontline Skills (TEFS)
While so much communication today is handled online via email or social media, an actual human voice on the other end of the phone line is still an integral part of many businesses. “Make a good first impression” is a common rule of thumb in all walks of life, but especially for a company. The person that answers your business line is the first, and often the most lasting, contact the caller will have with your business. Even small things like the inflection of someone’s voice can make a world of difference. The person answering your phones can shape the caller’s entire perception of your company.
- Ways of telephone etiquette
- Explore the techniques for communication
- Ways of answering calls
- Explain the ways of answering the calls
- The importance of telephone etiquette
This module is specially designed for every individual who needs to understand telephone etiquette and frontline skills.
The module shall be delivered by way of:
- Lectures
- Demonstrations
- Video
- Group presentations
- Case studies
- Assignments & Tests
